Remote Requests via Discord - UPDATE
Hello Perfect Pals,
We wanted to let you know that we are making some important changes to the in-shop-request service that we offer. This channel was created as an outlet for those who wanted cards that were currently in-shop, but due to the surge of traffic, the channel became an outlet for customers to order remotely. Therefore, we have decided to regulate the flow of remote lists that come in and to streamline the service for both you, the customer, and the staff.
What's Changing?
There will be no more in-shop-request channel. It will be rebranded to remote-requests for those who are not in-store, but still want their requests ready for when they arrive.
The biggest change to this process would be the immediate payment of the request once you have confirmed that you would like to purchase the cards we have available. This means you must commit to the cards you requested by paying through a payment link. Through the payment link, you can add yourself as a customer to our database for future transactions! If payment is not received by the end of the following day, the cards will be sorted back and you will no longer be able to remotely ask for cards. Unfortunately through this service, we cannot charge anything below $1 so please be aware of that when sending lists.
Since payment is required, we cannot emphasize enough to be VERY SPECIFIC when it comes to the cards you are looking for (card game, card name, card number, rarity, & quantity). There will be a 3.8% service charge added to each remote request. If you are in-store with a list, please reach out to one of the attendants out front and they will relay your message to the back.
If you are just looking for a quote for card prices, we use tcgplayer.com.
Why Are We Making These Changes?
Our business has grown tremendously these past few years and we have no one else to thank but everyone in this server. Due to all this added growth, we must be more strict with how we implement our procedures and conduct our business.
When Will This Take Effect?
The changes will go into effect on Friday 4/4/25.
If you have any questions, please DM us through discord. We greatly appreciate your understanding and continued support!
Thank you for being a valued part of our community.
Warm regards,
Perfect Rares